FAQs

Hawes & Curtis accepts payment using American Express, Visa, Mastercard, Maestro, Switch and Solo cards, as well as through Google Checkout.

Hawes & Curtis does not store credit or debit card numbers in our database. To ensure that your shopping experience is safe, simple and secure, Hawes & Curtis uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled you will see a padlock on your browser and you can click on this to find out information about the SSL digital certificate registration.

                                                           
Pages requiring you to enter private information are secure. This means that all information entered on our secure pages is encrypted prior to being sent to us. You will know that you are on a secure page when you see a closed padlock icon in the URL address bar.

Hawes & Curtis participates in the Verified by Visa and Mastercard Securecode schemes operated by the UK banking industry. If applicable, you will be directed to a new page which loads directly from your bank before payment is processed.

 All product prices on the Hawes & Curtis website are inclusive of value added tax (VAT), which is 20%. VAT is added to every product sold within the European Union (EU). All EU residents must pay VAT; if you reside outside of the EU then you are not liable to pay this tax.

If you are not an EU resident but purchase goods while on holiday in the UK, you can reclaim the VAT paid at the global refund counter at the airport prior to your return home.

The only instance in which a non-EU resident will be liable to pay VAT is if they are having their goods sent to an EU address, as VAT is determined by the country of delivery not the customer’s nationality.

If applicable, VAT will automatically be deducted at the checkout.

 To ensure a secure shopping experience and to protect our customers, our accounts team initiates random security checks to verify cardholder details in order to prevent online fraud.

Should this check be carried out on your payment card, a random amount between 1p – 99p will be credited to your account. You will be asked to confirm this amount via email before we proceed with the order. 

 You are welcome to use different debit or credit cards on every new order; however this could cause a delay as the security check may need to be carried out again.

Once a card has passed our security check, no further checks will be made on any subsequent orders.  

 All product prices on the Hawes & Curtis website are shown in British Pounds Sterling (GBP). We also have a German language page where payment is made in € (EUR), but this is only available to customers based in Germany and Austria.

At this time we do not accept other currencies, although we will be launching local market versions of our site for the US and Australia in the near future. If you wish to purchase from us internationally, your bank will charge you their current conversion rate at the time of your transaction. 

Unfortunately, once payment has been taken we cannot add any extra items to an order. However, if you contact our customer service team and arrange to place a new order, we can combine the two and refund one of the shipping costs provided that neither have already been shipped.

Should you wish to make any changes to your order (such as size or design) please contact our customer services team on 01702 447100 (or 0044 1702 447100 internationally) or customerservice@hawesandcurtis.com. Items can only be exchanged for others in the same range. Please inform us of any amendments as quickly as possible, as the majority of orders are processed within a few hours of being placed. 

For order cancellations, please contact our customer services team as quickly as possible. Should your order be despatched before it can be cancelled, please see our returns section for details on how to return the products for a refund.

Google checkout customers - Please be advised that we cannot ammend the delivery address of any Google checkout order. Should you wish for your order to be despatched to an alternative address, a new order will need to be placed, and the original will be refunded by our customer service team.

Shipping charges are subject to the weight, destination and total contents of the parcel. Our prices start from the following:

UK (first 5 shirts) = £4.95

Germany (first 3 shirts) = £7.95

France and USA (first 3 shirts) = £7.95

Australia and Europe (first 3 shirts) = £8.95 

South Africa, Nigeria and Ghana (first 3 shirts) = £20

Rest of the world (first 4 shirts) = £18.95

You will be charged an increased amount each time you reach a content limit. For example, if you order 6 or more shirts from the UK you will be charged £5.95 instead of £4.95.

We deliver to an extensive range of countries worldwide at varying shipping costs (please see the Shipping Pricing section for further details).

Australia / Austria / Bahrain / Barbados / Belgium / Botswana / Brazil / Brunei Darussalam / Bulgaria / Canada / Caribbean / Channel Islands / China / Croatia / Cyprus / Czech Republic / Denmark / Estonia / Faroe Islands / Finland / France / Germany / Ghana / Greece / Hong Kong / Hungary / Iceland / India / Ireland / Italy / Jamaica / Japan / Jersey / Korea / Latvia / Lithuania / Luxembourg / Malaysia / Malta / Mauritius / Netherlands / New Zealand / Nigeria / Norway / Pakistan / Poland / Portugal / Qatar / Russia / Singapore / Slovakia / Slovenia / Spain / Sri Lanka / Sweden / Switzerland / Thailand / Trinidad & Tobago / Turkey / U.A.E. / Ukraine / United Kingdom / United States

If your country of residence is not displayed on this list, please contact our customer services team (customerservice@hawesandcurtis.com) to discuss the possibility of delivery.

Please allow 5 working days for parcels to be delivered within the UK, and 10 working days internationally (subject to payment card authorisation and stock availability).

Some countries can experience delays dependant on their individual customs regulations. In such cases the relevent customs office should contact you directly, and it may take up to 28 days for you to receive your order.

All dates quoted for delivery are estimated delivery dates and may be subject to change due to external factors. 

For all UK deliveries we use YODEL or Royal Mail Special Delivery.

Deliveries shipped to Germany or Austria are sent with DPD.

All other international deliveries are shipped with Royal Mail International, and may be handed to local courier groups once in the destination country.

 If you would like to know the status of your order, please contact our customer service team on 01702 447100 (or 0044 1702 447100 internationally), or by email customerservice@hawesandcurtis.com

We currently do not offer a guarenteed next day delivery service for any shipping territory. All UK orders are processed on the day they are received (during 8am-5pm) and are shipped within 24 hours, usually arriving the next day.

It is a legal requirement for Hawes & Curtis to declare the actual value of goods (excluding shipping charges) contained in all packages sent outside the United Kingdom. Shipments may be subject to import duties and taxes, which are levied once a shipment reaches the destination country.

Additional charges for customs clearance must be paid by you. Customs policies vary from country to country, so you should contact your local customs office if you require more specific information. Please note that when ordering from hawesandcurtis.com, you are considered the importer on record and must comply with all laws and regulations of the country in which you are receiving the goods.

 To avoid excess customs charges and additional shipping fees, sometimes international orders will be split into multiple parcels.

Should this happen, you will be provided with multiple tracking numbers, and  each parcel will be marked according to which part of the shipment it is – for example “1 of 3” or “2 of 2”.

 Occasionally we will ship orders incomplete – this will usually happen with larger orders when one or two items are out of stock.

Should this happen, your order will contain a note specifying which items are missing, and instructions  on how to claim replacement shirts or a refund. All replacement items will be shipped at no additional cost.

 Click & Collect allows you to have your order delivered free of charge to any participating Hawes & Curtis stores.

By selecting the ‘Store Collection’ option at the checkout, a list of all available stores and their delivery dates will be displayed. Each participating store takes Click & Collect deliveries once a week.

Once you have placed your order, you will receive a confirmation email informing you of the date and time that your collection can be made. You will not have to wait more than 7 days for your order to be delivered.

When collecting your order, please bring the following items:

·         The payment card used for the purchase

·         Photographic ID

If someone else will be collecting the order on your behalf, they must bring the following items:

·         A signed letter from you naming the agent and authorizing him to collect

·         Their photographic ID

·         The payment card used for the purchase

A copy of your photographic ID

·         A printed copy of your order invoice, emailed to you upon placement of the order.

 Click & Collect orders are subject to the same terms and conditions as all orders made online. 

 If you would like to choose a different store from which to collect your order, please contact our customer services team on 0170 244 7100 or via customerservice@hawesandcurtis.com.

Please note that changing your store delivery options may cause a delay to the collection date of your order.

 All Click & Collect orders will be held in stores for 14 days after arrival. Once 14 days have passed we will attempt to contact you by telephone and email. If no contact can be made, your order will be returned to our warehouse and your order refunded.

 If you are unable to collect your order within 14 days, please contact customer services or the store directly, and they will extend the waiting period as necessary.

Hawes & Curtis reserves the right to postpone Click & Collect without notice.

This can occur during exceptionally busy periods or external factors such as hazardous weather. During this time, online orders will need to be shipped using our standard delivery option.

Hawes & Curtis operates a 3 month return policy on all products (with the exception of our suit ranges which is 1 month).

We offer a free returns service to all UK customers. Each order will contain a free returns sticker, allowing you to return your order to us without incurring a postage fee.

If you would like to exchange your purchase for a different style or size, or return it for a refund, please send it to our returns department at the below address:

Web Returns

590 Green Lanes

London

N8 0RA

UK

Please note that our warehouse is unable to accept any returns or exchanges in person.

When returning items for exchange or refund, please be sure to enclose a completed return form (contained in your parcel) with your order number clearly visible at the top. We would strongly recommend obtaining proof of postage and/or postal insurance, as Hawes & Curtis can only take responsibility for the item once we have received it.

All returning parcels are opened within 48 hours of being received. If you have requested a refund please allow 10 working days for your reimbursement to appear in your account. Exchanges will be despatched dependent on availability, and you will be contacted should the items you've requested no longer be in stock.

To track the progress of your refund or exchange please contact our customer services team on 01702 447100, (or 0044 1702 447100 from outside of the UK), or customerservice@hawesandcurtis.com

If you are returning an order from outside of the UK, clearly mark the parcel "a return to the UK for exchange" to avoid delays and unnecessary customs charges.

Please note that while we pay for any exchanged items to be re-despatched, the cost of returning the goods to the UK lies solely with the customer.

 If you are not returning all items bought as part of a bundle offer (for example, ‘Buy 1 Get 2 Free’ or ‘3 for £60’) for a refund, the bundle price will no longer be applicable.

The items you do not return will revert to being priced at their original, single amount, and will be deducted from the total value of your refund. With this in mind we strongly advise you request an exchange on any promotional items returned outside of their bundle.

Please note that any items bought in a clearance sale can only be exchanged for other clearance range shirts of equal value. Online clearance shirts cannot be returned to stores.

You can exchange and return items bought online at any Hawes & Curtis stores (excluding concessions).

To do so, you will need to take your purchase and relevent invoice to the store of your choice. Any exchanges can be done then and there, but refunds will only be processed once the goods arrive at our warehouse.

Stores reserve the right to refuse any returns or exchanges without invoice, or those that are worn beyond a reasonable level.

Unfortunately we are unable to accept store purchases to our website returns department. All online refunds are paid to the card used for the original transaction, which we can only do using the record of an online purchase.

Store purchases can be returned to any Hawes & Curtis store within 3 months when accompanied with a receipt.

Shirts - All Hawes & Curtis shirts should be machine washed at 40°c with like colours, and ironed under a medium heat while damp. They should not be bleached or tumbled dried, as this will damage the integrity of the material.

Non-Iron Shirts – Hawes & Curtis Non-Iron shirts should be washed at 40°c and tumble dried at a low heat. The non-iron formula should remove the need for ironing, but this can be done at your own discretion.

Ties - All Hawes & Curtis ties are made from 100% silk and should be dry cleaned only.

Boxer Shorts - All Hawes & Curtis boxer shorts should be machine washed at 40°c with like colours and ironed under a medium heat while damp. They should not be bleached or tumbled dried, as this will damage the integrity of the material. Please note that for hygiene reasons our boxer shirts are non-returnable.

Cufflinks - Hawes & Curtis cufflinks are made from rhodium or Stirling silver (as stated). To clean use a soft cloth to wipe the surface of cufflinks, removing any smudges or grease marks. They should not be washed or cleaned with any chemicals as this will damage the material.

Socks – Hawes & Curtis socks are cotton rich and should be washed at 40°C. They should not be bleached or tumble dried, as this will damage the integrity of the material. Please note that for hygiene reasons our socks are non-returnable.

 For detailed information on all of our branches, please visit our store finder at http://www.hawesandcurtis.com/hc_shops_to_find_shirts.asp

If you have any queries or concerns regarding your order, feedback about the website or require general product information, please contact our UK based customer services team on 01702 447100, or by email customerservice@hawesandcurtis.com, and they will be happy to help.

Promotional codes are subject to specific terms and conditions, and are only valid between set dates and/or times (unless stated otherwise).

When used in conjunction with a special offer (eg Buy 1 Get 2 Free), the promotional code discount will be applied after the price reduction from the special offer.

Unfortunately Hawes & Curtis do not currently sell gift vouchers.

Due to the large number of styles we produce and frequent stock changes, we do not produce a seasonal catalogue. For the most up to date ranges and styles please check our website regularly.

For all the latest product additions and special offers, we encourage you to sign up to our newsletter from our homepage.

Unfortunately we do not currently offer any monogramming or alteration services. 

For a full list of our store Christmas opening times, please follow this link:

http://www.hawesandcurtis.com/assets/about_us/Xmas Store Opening.docx