Terms & Conditions
Returning items purchased on the website
Hawes & Curtis operates a 3 month returns policy on all products purchased online. Customers who have purchased via our website have the right to an increased ‘cooling off period’ of 14 days after the order has been placed. We offer a free returns service to all our American customers. The free returns sticker will be included in your order. This will allow you to return your order to us without incurring a postage fee. If for some reason you don’t receive the sticker, please contact customer services. If you would like to exchange your purchase for a different style or size within the same range, or return it for a refund, please send it to our returns department at the below address:
Hawes and Curtis Web Returns
Haslemere Business Centre
Lincoln Road, Enfield
Please note that our warehouse is unable to accept any returns or exchanges in person.When returning items for exchange or refund, please be sure to enclose a completed return form (contained in your parcel) with your order number clearly visible at the top. We would strongly recommend obtaining proof of postage, as Hawes & Curtis can only take responsibility for the item once we have received it. All returning parcels are opened within 48 hours of being received. If you have requested a refund please allow 10 working days for your reimbursement to appear in your account. Exchanges will be despatched dependent on availability, and you will be contacted should the items you've requested no longer be in stock. To track the progress of your refund or exchange please contact our customer services team on 01702 447100, (or 0044 1702 447100 from outside of the UK), or firstname.lastname@example.org
Please note that Hawes & Curtis will not reimburse delivery charges on orders returned using courier services. Any items returned outside of the 3 month return policy will be refused, and the customer will incur the cost of redelivery.
Please note that for hygiene reasons our boxer shorts, socks and headwear are non-returnable.
Returning from outside the UK
If you are returning an order from outside of the UK, clearly mark the parcel "a return to the UK for exchange" to avoid delays and unnecessary customs charges. Please note that while Hawes & Curtis pay for any exchanged items to be re-despatched, the cost of returning the goods to the UK lies solely with the customer.
Returns to a store
You can exchange and return items bought online at any Hawes & Curtis store (excluding concessions). To do so, you will need to take your purchase and relevant invoice to the store of your choice. Any exchanges can be done then and there, but refunds will only be processed once the goods arrive at our warehouse. Stores reserve the right to refuse any returns or exchanges without invoice, or those that are worn beyond a reasonable level.
Returning clearance and sales items
Online clearance shirts cannot be returned to stores.
Please note that any items bought in our clearance section can only be exchanged for other clearance range shirts of equal value.
Returning store purchases
Unfortunately we are unable to accept store purchases to our website returns department. All online refunds are paid to the card used for the original transaction, which we can only do using the record of an online purchase. Store purchases can be returned to any Hawes & Curtis store within 3 months when accompanied with a receipt.
Please retain your receipt, Hawes and Curtis is happy to exchange or refund goods (with the exception of items listed below)* by the original method of payment as long as you return within three months** in a saleable condition.
*We are unable to accept garments that have been worn, had any alteration made by Hawes and Curtis or a third party.
Due to Health and Safety reasons underwear and headwear is non-refundable and non-exchangeable.
All clearance items are sold as seen, non-refundable and non-exchangeable.
**Suits, Jackets & Trousers and footwear one month.
Refunds and exchanges will only be made with a receipt.
Items purchased from an outlet store can only be returned to the shop where the purchase was made. Items purchased from a full price store cannot be refunded or exchanged at an outlet store.
Shirts and Accessories
Refund or exchange within 3 months.
Have to be clean and in saleable condition still with original packaging and any labels, swing tags etc still attached.
Shirts that have been altered are non-refundable and non-exchangeable.
Suits, Jackets and Trousers
Refund or exchange within 1 month.
Have to be un-worn, un-washed, un-dry cleaned and in saleable condition, still with original packaging and any labels, swing tags etc still attached.
A garment once altered is non-refundable and non-exchangeable.
Underwear & headwear
Due to hygiene reasons underwear and headwear is non-refundable and non-exchangeable.
Refund or exchange within 1 month.
Have to be un-worn in saleable condition still with original packaging and any labels, swing tags etc still attached.
Shoes are non-refundable and non-exchangeable if they have been repaired or re-soled.
All clearance items are sold as seen and are non-refundable and non-exchangeable.