Hawes and Curtis are committed to complying with the Data Protection Act 1998 and have published this guide to help our customers understand how and why we collect information from you, to whom this information is disclosed and what your rights as a customer are.
What kind of information do we collect and how do we obtain it?
We receive information in one of three ways, either directly from you online when you register with us, when you register your corporate card offline or from third parties such as credit reference agencies (i.e. to access your credit rating). When you register with us you will be asked to disclose information such as your name, email address, details of your credit card (only if you are paying by credit), telephone number and email address so that we can process and fulfil your order, notify you of your order status and inform you of special offers and promotions if you are a corporate card holder.
How do we use your information?
We use the information that we collect about you to:
If you have given us permission to send you information about our products and services by telephone, email or in writing, you agree that by doing so Hawes and Curtis are not in breach of the Telecommunications Regulations 1999 or the Direct Marketing Association (DMA) code of practice.
Use of Credit Reference Agency Information and sharing of credit information
In the interests of responsible lending and for security purposes we carry out searches with credit reference agencies when you register with Hawes and Curtis and further searches may be carried out before deciding whether to accept orders and/or grant further credit. The agencies record these searches.
We also share information about you and the conduct of your account with credit reference agencies, other lenders and relevant third parties. Information about you and other members of your household and those with whom you are financially linked will be used to verify your identity and for the credit assessment of you and them. We may also use your information for payment recovery or fraud and debt tracing. We will pass on details of defaulting accounts to debt collection agencies.
For details of the Credit Reference Agencies that we receive information from and share information with, write to email@example.com , quoting Security and Privacy Enquiry.
Who Hawes and Curtis disclose the information it collects to?
We use information about you for purposes other than the provision of a website shopping facility.
Hawes and Curtis will not share your information with companies outside Hawes and Curtis for marketing purposes.
Keeping in touch with you
We want to keep you up to date with information about new ranges, special offers and improvements to this site.
What about cookies?
Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order as you use the system. This cookie that is saved to your system is only valid for a single visit and each new visit will result in a new cookie overwriting any previous that were generated on previous visits to our site.
If your internet browser is set to reject cookies or if your network firewall won't allow them then unfortunately you will not be able to use our online store. Please refer to your internet browser help file to see how to enable cookies on your p.c.
In order that we can monitor and improve the site we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version and the website that you visited prior to this site. This may involve the use of a cookie that will not expire at the end of your browsing session.
Your rights under the Data Protection Act 1998
You have a right to access the personal data that we hold on you. If you would like to see a copy please send a £10 fee and a written request to the Group Data Protection Manager at Head Office, quoting Security and Privacy Enquiry.
If you think the information we hold on you is incorrect please contact the Group Data Protection Manager at Head Office, quoting Security and Privacy Enquiry.
As part of our efforts to make further improvements to the service we provide to our customers, telephone calls to and from Hawes and Curtis may be recorded or monitored and used for training purposes.