We hope to meet your expectations with every order from us but we know that sometimes you can change your mind, which is why we have a 28 day returns period.
US deliveries ordered via the US website may be returned via the below options. Please note: A handling fee of $10 will be deducted from the return. If there are any issues with your recent order, such as missing or wrong items, please notify us within 5 working days of delivery.
All products must be returned within 28 days of receiving, in a new and unused state, in perfect condition, with all protective materials in place and the Hawes & Curtis tags attached to them. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way.
For example, we will not accept the following circumstances:
• The item(s) have been used, worn, damaged or washed.
• The items have been returned after the 28 day window.
• The Hawes and Curtis tags are not attached to the item(s) or haven’t been returned. Please note that the Hawes and Curtis tags constitute as an integral part of each product.
• Protective materials have not been returned e.g. shirt packaging such as clips and shirt board.
Accessories 3 for 2
Accessories 3 for 2 offer will be applied automatically on the check-out and you will receive the cheapest item free of charge. In case of a refund, the cost of the free item will be deducted from your refund.
Shoes
When trying on shoes, stand on a carpeted surface to protect the soles. Please return all items including the dust bag and shoebox. The shoebox forms part of the product and should remain intact by placing in outer packaging when sending back to us, otherwise it will not be accepted.
Colours
We have made every effort to display the colours of our products that appear on Hawes & Curtis as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.
Non Refundable items
Due to hygiene reasons, we do not provide refunds for certain products such as facemasks, underwear and socks.
Exchanges
Please note that you can only exchange for the same item(s) in a different size. If your exchange size is not available, we will refund your item(s). If you would like a different item as an exchange, please place a new order.
If you have a faulty or damaged item, please contact our Customer Service team. If there are any other issues with your recent order, such as missing or wrong items, please notify us within 5 working days of delivery.
